Brand Magic Workshop
In this interactive, fun workshop, learn the power of brand. Strong brands directly relate to the company's bottom line.
You will learn secrets to:
- Create magical experiences for your customers.
- Increase your renewal and retention rate
- Differentiate yourself from your competitors
Goal Setting for Professionals
Only 3% of people actually write down goals, yet that is one of the things that is consistent with top performers. This practical workshop teaches the fundamentals for goal setting. It is available as a two-day weekend retreat or a two-day seminar.
Every group needs goals to keep them focused on providing results and improving performance. Participants learn simple systems to brainstorm and plan goals and prioritize the steps needed to reach their goals. Topics covered include:
- Why goals are important
- Brainstorming methods
- Learning a system to set goals
- Managing the goal-setting process
- Keeping on track
- Prioritizing goal-related action items
- Time management
What You Say is What You Get — Conversations for Results
Effective communications enhances teamwork, productivity, employee and customer satisfaction. Using language clearly, concisely and powerfully accelerates results. This practical interactive workshop is appropriate for project leaders and team members. Basic skills taught include:
- Effective listening
- Understanding basic communication styles and how to communicate more effectively with others
- Language that commands attention
- Conversations that create action and results
- Phone and email tips for effectiveness
This course is available as a 1 - 2 day workshop or modified to be a series of webinars.
High Point Selling
Offer your sales staff the best tips for developing relationships and meeting goals. This program is available by teleclass or on a CD library for drive-time learning. The content includes over 30 topics to keep your team focused and productive.
- Practical examples and stories to illustrate points
- Handouts for pre-work and reference after the training
- Discussion sheets for managers to use in sales meetings
Listen Better, Remember More
In this twelve-hour workshop, participants learn the value of effective communications and the impact it has on customers, co-workers and the company in general. Participants learn to communicate more effectively through focused listening and understanding how to prioritize action steps from a conversation.
The facilitator customizes course content to meet the needs of the group and students learn through interactive exercises that engage their attention and help retention. Topics covered include:
- How to listen effectively; what blocks listening
- Speaking to be heard
- Understanding basic communication styles and how make communication more productive
- Creating conversations that create action and results
- Understanding how to work with others — team building
- Remembering names and information
- Using and observing voice and body language to facilitate conversation
Interpersonal Skills Workshop
This interactive workshop teaches groups of people that work with customers how to build and maintain strong relationships. It is designed for salespeople, customer service representatives and technical consultants who
interact with a company's key customers. This is an eight-hour workshop. Participants will learn:
- How to fully listen
- Identify communication styles
- Ten skills that help build and solidify relationships
- Mistakes to avoid when working with customers
- How to discover insights from your customers that will help you build your business
- How to build rapport
Building Rapport and Relationships with Stakeholders
Teamwork is much more effective when all the stakeholders have a strong rapport and relationship. Learn how to create relationships that build strong teams.
The facilitator customizes course content to meet the needs of the group and students learn through interactive exercises that engage their attention and help retention. Topics covered include:
- 3 relationship models
- Importance of building rapport and how to listen effectively; what blocks listening
- Building relationships with stakeholders on remote teams
- Understanding basic communication styles and how make communication more productive
- Remembering names and information
- Using and observing voice and body language to facilitate conversation
This workshop is available as a 1 or 2 day workshop or modified to be a series of webinars.
Professional Communications
Effective communications enhances teamwork, productivity, employee and customer satisfaction. This practical interactive workshop is an eight-hour course is appropriate for any level within the organization or workgroup that could benefit from better communications. Basic skills taught include:
- Effective listening
- Speaking to be heard
- Understanding basic communication styles and how to communicate more effectively with others
- Language that commands attention
- Conversations that create action and results
- Phone etiquette
- Email etiquette
Individual and Group Coaching
You know that 20% of your team delivers 80% of the results. Boost performance of the whole team by providing coaching, either individually or in a group. Kathy's clients have risen to the top of their groups, more than doubled their sales, introduced new products and services and received honors and awards in their industry based on sales.
Contact Kathy Garland for information on how your sales and customer service teams can improve their performance with our training and coaching.
Under no circumstances will we share your personal information
with other organizations for commercial purpose. The information is strictly for the use
of Kathy Garland and Quanta Partners, LLC (a corporate training and coaching company owned by Kathy Garland).
Kathy Garland
P. O. Box 2793
McKinney, TX 75070
Phone: 972.529.6744
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